Frequently Asked Questions Commercial
Where are you located?
Our headquarters is located in Anaheim, California, USA. We have an onsite showroom and a test kitchen that is open to the public by appointment.
Where are your products made?
All of our commercial products, including ovens, rangetops, griddles, cheesemelters and more, are manufactured and assembled at our facility in Anaheim, CA. Some products, however, are developed in partnership with well-established domestic OEM manufacturers.
Do you sell your products directly to customers?
No, all of our commercial products are available for purchase through authorized commercial equipment dealers. To find a commercial equipment dealer, please contact our sales department or you can use our rep locator tool to find your local representative.
Do you install the equipment or is that done by someone else?
Installation is typically quoted and provided by the equipment dealer who provided the equipment quote. On occasion, we have been able to provide a third party to assist with installation or offer supervision to the installers for larger projects.
Do you offer any discounts for designers?
Hestan offers a design spec credit/discount through most of our design/build dealers, and most national dealers have a discount available as well.
What colors do you offer your products in? Are all products available in all colors?
Hestan offers 12 signature colors/finishes for its products: Steeletto (Stainless Steel, no color), Citra (Orange), Matador (Red), Grove (Green), Stealth (Black), Froth (White), Lush (Purple), Tin Roof (Burgundy), Bora Bora (Turquoise), Pacific Fog (Dark Gray), Prince (Blue), and Sol (Yellow).
I'm trying to get a quote on several products. Who do I talk to?
A sales associate can give an estimated budget price, but for an accurate quote including freight, a commercial equipment rep should be contacted. Please use the Rep Locator tool, found here.
What type of warranty do you offer for your products? Are there any extended warranties?
Hestan Commercial offers a limited 2-year warranty.
What’s the largest size range you offer?
Commercial products can be arranged in various sizes and configurations due to our modular design. This means we can have multiple range tops sitting over a common oven, cabinet, or refrigerated base. We have the flexibility to do just about any size lineup or cooking suite. This also gives you the ability to change your equipment out with other Hestan offerings, should your concept or menu change over time. Contact us here to learn more.
Can your products be shipped to other countries outside of the US or Canada?
No. Our products are only available in the US and Canada.
Do you offer special discounts to culinary schools, healthcare facilities, casinos or hotels and resorts?
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What is a Plancha Griddle and how is it different from a traditional griddle?
The plancha griddle was designed to have a higher maximum temperature on the cooking surface when compared to a manual griddle. The Hestan plancha’s maximum temperature is almost 900°F and is not offered with thermostatic controls. The plancha is primarily used for quick searing.
What is the difference between a salamander and cheese melter?
The main difference between a salamander and a cheesemelter is the operating use. Our salamander has mechanical tray movement, while our cheesemelter has a rack system for moving the tray and is also offered in a see-through model.
What is so unique about your award-winning, patented pass-through convection oven compared to others?
It is the world’s first pass-through convection oven, with dual adjustable racks that can be adjusted from either side. It also has a two-speed high-efficiency fan that is front serviceable, as well as a Dual-Patented counterweight oven door hinge system with hydraulic soft opening.
Do you offer any induction products for Commercial installs?
Yes, we can incorporate OEM/third party induction units into rangetops, freestanding ranges, lineups, or island suites. We are working on introducing more induction product offerings later this year, so please stay tuned.
Do you offer any woks?
Yes, we offer the ability to custom woks in varying ring sizes, with 120,000 Btu burners that can be incorporated into lineups of suites.
Can you customize and incorporate other products into your lineup or cooking suite, like a wood-burning grill, Baine Marie, radiant top, combi oven, etc? Can you customize and incorporate other products into your lineup or cooking suite, like a wood-burning grill, Baine Marie, radiant top, combi oven, etc?
Hestan can integrate a variety of OEM/third party items into our lineups and suites. We have quite a bit of experience with a wide variety of OEM products, but must adhere to the product specifications, as well as the parameters of local health and safety codes.
What is unique about your award-winning and patented French top compared to others?
We designed our French top after speaking with multiple award winning chefs to get their perspective. When compared to other US manufacturers, we have the hottest center ring temperatures (almost 1,000°F) and the best graduation of heat throughout the rest of the top plate. Instead of having the outer and inner rings towards the front of the range top, we have them more centered on the steel top as well. This was another design feature driven by the chefs’ feedback.
Can I install Commercial products in a residence/home?
No, commercial products cannot be installed in a residence or home.
Where can I find an authorized servicer to service my equipment?
You can contact our service department at (888) 905-7463 or you can use our Service Locator tool, found here.
Where can I find part replacements for my Hestan Commercial equipment?
Please visit Parts Town to find Hestan Commercial equipment replacements.